Dispatch & Delivery

1. Scope of Delivery

Our delivery service is available across UK mainland, stated during the purchase process. Deliveries are subject to local and regional restrictions which may vary.

2. Delivery Liability

We strive to ensure timely and secure delivery for all orders. However, if you request for your package to be left in a designated safe place without a signature, we shall not be held liable for any loss, theft, or damage associated with the delivery once it has been dropped off at the specified location.

3. Proof of Delivery

Where a signature is required, responsibility for the item is transferred upon the successful signing of the delivery.

4. Delivery Delays

While we work with reputable courier services to adhere to delivery timelines, unforeseen circumstances (e.g., weather or logistics disruptions) may cause delays. We will inform you of any significant delays as they arise, but we do not accept liability for delays outside of our control.

5. Changes to Delivery Instructions

If you need to amend the delivery address, safe place instructions, or any other details, these changes must be communicated to us prior to the dispatch of your order. Amendments made after dispatch may not be accommodated.

6. Failed Deliveries

If delivery cannot be completed due to incorrect address details or the absence of a safe drop-off option, your package may be returned to us. Re-delivery may incur additional charges.

7. Contact and Support

For any delivery-related concerns, please contact our team. We are here to assist with tracking, support, or further queries related to your package.

By placing an order with us, you acknowledge and agree to these delivery terms and conditions.